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Employment Opportunities

The Palm Springs International Film Society is a non-profit 501 (c)(3) organization that produces the Palm Springs International Film Festival and Palm Springs International ShortFest in conjunction with year-round community and member programming. Film Society and Festival team members are dedicated to providing the best experience to our festival attendees, filmmakers, and film society members. If you enjoy working collaboratively on a team, thrive in a high-paced environment, and are dedicated to providing excellent customer service, we'd love to have you as part of our team.

Resumes are accepted for posted positions only. Please submit a resume and cover letter to Employment@psfilmfest.org with the title of the position in the subject line.

Available Temporary Positions:

Guest Relations Coordinator

Title: Guest Relations Coordinator

Department: Guest Relations

Reports to: Artistic Director & Managing Director

Dates: April 7 - July 3, 2025 (part-time/full-time)

Pay: $25.00 per hour

Expected hours: 20 – 40 per week

Job Summary

The Guest Relations Department oversees all aspects of the filmmaker and industry guest experience at ShortFest, ensuring smooth coordination and hospitality for 700+ guests. This department comprises of a coordinator, an assistant, a lounge coordinator and an intern.

The Guest Relations Manager plays a crucial role in ensuring filmmakers have a memorable and enriching ShortFest experience, providing comprehensive guidance on navigating the festival’s offerings, ensuring filmmakers feel well-supported and informed.

The ideal candidate is highly organized, detail oriented and enjoys a fast-paced and fun environment with a sincere passion for delivering friendly guest experiences.

Elements of the Position

Filmmaker Tracking

● Input and maintain the guest database (FMP) with attending filmmaker information

● Copy, update and manage filmmaker registration forms (JotForm)

Communication and Coordination

● Monitor filmmaker Facebook page, respond to questions, and engage filmmakers

● Send initial email to all invited filmmakers, including the filmmaker registration form once looped into communication by Programming

● Track and share daily filmmaker attendance check in reports with Programming

● Work with Forum team to make sure all Forum information is distributed to filmmakers

● Keep filmmakers informed of all events, activities, updates, and changes

● Provide steady communication and clear direction to all attending and if applicable, non-attending filmmakers

● Work with Programming and Forum staff to distribute schedule and attendance information to filmmakers

Supervision

● Manage and oversee guest relations staff including: Guest Relations Assistant and Guest Relations Intern

● Work with the Lounge Coordinator to assist where volunteers are needed in the Lounge

During Festival

● Greet, kindly welcome and interact with guests in the Filmmaker and Industry Lounge

● Be on-site at check in at the Filmmaker and Industry Lounge to answer guest questions and provide direction

● Distribute filmmaker bags at check in

● Send daily email blasts to all filmmakers regarding daily events including Forum, Film Market, and parties

● Maintain suite inventory of gift bags and welcome packet materials

● Track daily filmmaker check ins and share with programming at the end of every day

Qualifications

● Excellent interpersonal, written, and verbal skills

● Great organizational skills and attention to detail

● Enjoys to work in a fast-paced environment

● Loves to provide great customer service

● Flexibility to adapt to evolving responsibilities and schedules

● Working knowledge of Google Workspace; Working knowledge of FileMaker Pro a plus; working knowledge of Elevent a plus

Guest Relations Assistant

Title: Guest Relations Assistant

Department(s): Guest Relations

Reports to: Guest Relations Coordinator

Duration: April 28, 2025 through July 3, 2025

Pay: $20.00 per hour

Expected hours: 20 – 40 per week

Job Summary

The Guest Relations team serves as the primary point of contact for 700+ filmmakers attending the Palm Springs International ShortFest. Guest Relations staff assists with filmmakers with the registration process, facilitates ticket and credential requests, answers festival related questions, and provides general hospitality support for guests. The team is also the conduit to the larger festival staff for information about attending filmmakers. The goal of the guest relations staff is to provide our guests with the best possible festival experience. Team members must be organized, detail-oriented, and committed to providing excellent customer service for all guests.

The Assistant supports the Guest Relations team during pre-festival preparations and in the Filmmaker and Industry Lounge during the dates of the festival. The Assistant works closely with the Guest Relations Coordinator to maintain the big picture of all guests.

Pre- Festival:

· Assist Guest Relations Coordinator in all administrative tasks including database management

· Manage work email account

· Monitor and review filmmaker and market accreditation forms

· Maintain master guest attendee spreadsheet and update database with guest information

· Back up hospitality spreadsheet at the end of every day

· As needed, follow up with filmmakers regarding registration and outstanding credential items

· Stay up-to-date with credentials status and assist Coordinator with sending lists for badge creation

· Generate festival event itineraries

· Assist in keeping guests informed of activities, updates, and changes

· Put together office supplies and other necessities for Filmmaker Lounge

· Assemble electronic and on-site welcome packets

· Assist in monitoring filmmaker facebook page, respond to questions, and engage filmmakers

During the Festival:

· Greet and interact with guests in the Filmmaker and Industry Lounge.

· Be on-sire in the Filmmaker and Industry Lounge to answer guest questions and provide direction

· Send daily reminders to all filmmakers regarding daily events including Forum, Film Market, and parties

· Maintain suite inventory of gift bags and welcome packet materials

· As needed, check-in guests in the guest database